Refund policy

14-day return policy, which means you have 14 days after receiving your item to request a return. (EXCEPT CUSTOM ORDERS)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at office@carolinski.com. If your return is accepted, you can send it back to my place. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at office@carolinski.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
CUSTOM ORDERS cannot be returned!

Unfortunately, I cannot accept returns on discounted products or gift cards.

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PROBLEMATIC CUSTOMERS 
Problematic customers won't be able to order in my shop again, after they break the rules.
Orders will be cancelled automatically. 
If these problematic customers don't stop ordering, I will charge a cancellation fee to cover my costs for refunds.

Please Note: The quality of the ordered goods results from the respective product descriptions. The pictures may only represent the products inaccurately; colors in particular may deviate considerably for technical reasons. Pictures serve only as illustrative material and may differ from the product. Technical data, weight, dimension and performance descriptions are given as precisely as possible, but may show the usual deviations. Deviations from the characteristics described here do not constitute defects in the products supplied by the seller.